Managing Melbourne's premium developments
Specialising in Residential & Commercial Strata Plan Buildings
Facility Management, Concierge & Security Essential Services & more
For over 12 years now, FFM has been providing complete facilities management services to some of Melbourne’s premium residential and commercial developments and have a comprehensive understanding of the high standards required to not only meet but exceed expectations.
In our view, contract management is the most critical aspect in determining operational effectiveness and success. One of the greatest assets of FFM is our contract management capability, from the beginning at transition, through all aspect of execution including quality reporting, safety audits and educational programs, client liaison and feedback through to industrial relations and staff satisfaction.
FFM employ operatives of the highest calibre to provide services to our Clients.
Leadership and innovative support is provided by FFM’s, Managing Director’s, Mr Jeromias D’Costa, Mr Vince Curcio and Mr Alec Karras .
Key Performance Indicators
We have in place a Quality Management System that has been implemented throughout our managed sites. This demonstrates that Focused Facilities Management has assessed and has in place a system for and will continue to monitor:
The management of the provisions of service
The quality and experience of staff
The provision of a safe and healthy workplace and environment
The benchmarking of the provision of the services at a “Best Practice” standard
The continued assessment for improvement of the provision of services
Focused Facilities Management believes that becoming an integral part of a clients team is critical in achieving a mutually beneficial long-term partnership.
We make available all the necessary resources to ensure that a successful business relationship is built and developed.
We believe that we have the systems and procedures in place to provide a high quality facility management service and a dedicated management team that will attend to any requirements placed upon us by the Owners Corporation or by the Owners Corporation Manager.
Our facility management portfolio consists predominantly of prestigious developments and, as such, we understand the complexities of managing multi-storey and multi-staged developments.
Focused Facilities Management provides facility management, building management, concierge and cleaning services to Owners Corporations. Our emphasis is on improving and preserving the value of your investment by concentrating on excellence of presentation and ensuring that the Owners Corporation assets are cost effectively maintained to the highest levels. We look after your development with maximum value in mind.
Focused Facilities Management is an organisation which has gained in depth knowledge and experience in installation and maintenance of all complex building systems.
Focused Facilities Management has also developed its own style of planned maintenance system which is now a legally recognised system and covers key performance indicators, assigned criticality, failure analysis and primary and secondary maintenance tasks. The system also incorporates an OH&S Checklist.
Based on the Maintenance Management Process developed by FFM Managing Director, Jeromias D’Costa, the Stamford Plaza Melbourne won the best safety awareness award presented by the Australian Hotels Association in 1998.
We are committed to a level of communication and developing a partnership with both the Owners Corporation and the Owners Corporation Manager that will bring a significant increase in satisfaction from a mutually beneficial relationship. It is our view that the presentation of your property is a reflection on our capabilities as managers as well as the pride you share in its ownership.
We strive to ensure that the building and its occupants’ needs are ascertained and incorporated into the scope of work and that the critical elements of quality, cost and timing are managed to achieve the best available advantage for the Owners Corporation.
Focused Facilities Management offers a personalised and extremely professional service. The company’s reputation is unsurpassed for integrity and providing a high standard of service, a fact that is easily confirmed by FFM being awarded a number of Melbourne’s premier developments.
Focused Facilities Management’s Objectives
Operate the business in accordance with sound commercial and accountability principles and to ensure the clients assets are maintained at the highest levels, with the aim of providing the assisting owners in maximising their return on investment.
Observe high ethical principles and practices in all its business operations.
Continue to drive the business forward such that its technology is always ahead of the best the industry can offer.